Hanson Playhouse House Report

House Report 1/11/10
Show: Turkish Sins
Manager: Erin
Weather: pretty good

Towards the end of the second act, a woman came out of the mezz from house left to take a phone call (without any shoes on). She came downstairs and after she ended her call I explained that we weren't allowed to let anyone back inside the theater if the show was going on. I let her know that she could watch the rest of the show on the monitor (and also that there were only about 5 minutes left) but she became very angry, saying that I was being ridiculous and unfair. I told her that our late seating policy was on a sign in the lobby (which she didn't see because she went directly upstairs upon arrival) and that it was alsoprinted on our tickets. Unfortunately she and her husband bought their tickets online from ticketmaster, so there was nothing about late
seating on the ticket. She asked me if I would go inside and get her shoes if she was not allowed to and I responded by saying that the same rule applied to me, save any disturbance or emergency. She continuously kept trying to go back upstairs and got so close to me that I was
surprised she didn't push me out of the way and run up to her seat. Throughout the conversation, she had been texting her husband who was still inside, asking him to get her shoes and come downstairs to meet her. Both Lana and Erin tried to explain to the patrons the situation and our policy but they were so irate that they left. After the show, Lana spoke with Jesse about adding something to the pre-show announcement about not being allowed to re-enter the theater during the show.